After Market Manager - France (m/f/d)

Your tasks / spare parts:

• Preparation and negotiation of annual business plans for partners in parts sales, including specifications and agreements on measures and activities that guarantee the achievement of annual targets.
• On-site support for spare parts dealers, service partners and key customers
• Expansion of sales channels in the country - from location planning to start-up support for new partners
• Development of spare parts sales strategies together with the specialist department
• Monitoring spare parts prices and the competitive landscape
• Contact for complaints and problems of any kind relating to spare parts
• Reviewing and optimizing stock levels in collaboration with customers.
• Submission of proposals to improve delivery speed and reliability
• Conducting audits and implementing measures to professionalize the service partner network

Your tasks / customer service:

• Advising customers on specific technical problems and complaints
• Developing solutions in consultation with the specialist departments
• Creation and processing of complaint cases
• On-site assessment of technical problems and identification of remedial measures
• Coordination and monitoring of service calls when required

Your requirements:

• Qualification in sales is an advantage
• Several years of experience in the after-sales sector, ideally in the commercial vehicle or automotive sector
• Experience in dealing with spare parts management and customer service
• Knowledge of spare parts distribution and logistics
• Technical understanding and ability to recognize technical problems and develop solutions
• Experience in the creation of business plans
• Fluent knowledge of the local language
• Good to very good knowledge of English and/or German
• Ability to build and maintain customer relationships
• Ability to observe and analyze market and competitive situations
• Proactive and independent way of working
• Good organizational and planning skills
• Familiarity with ERP systems and MS Office applications
• Willingness to travel regularly within the sales territory
• Participation in trade fairs and events
• Ability to cooperate with various specialist departments

What we offer you: 

• Attractive working environment in a well-known and innovative company
• Scope to successfully develop yourself and your area of responsibility
• Attractive salary package, company car also for private use
• Corporate Benefits
• Attractive employee discounts
• Targeted and structured training by experienced colleagues
• Independent work with high flexibility and personal responsibility
• In-house training